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FAQ

Is it safe to give my credit card details at this shop?

We use Shopify as our payment processor. This means that the payment info you provide is used by Shopify, we do not have any access to it.

When will i receive my item(s)?

99% of orders leave the warehouse within 1-3 days of payment. Shipping usually takes 3-6 weeks or less. If you have not received your product after this time please contact us at support@vivilane.com and we will take care of your order. We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed. We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.

What are you shipping times?

US Shipping Time Estimates

Shirts: 7-14 Business Days
Other Products: 20-30 Business Days

International Shipping Time Estimates

Shirts: 10-20 Business Days
Other Products: 20-30 Business Days

Where are my items coming from?

Although our fulfillment house is located in USA, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us at support@vivilane.com and we will do our best to help you out.

If there's a problem, can I have a refund?

If an item doesn’t arrive or is damaged, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. Unfortunately, we don't offer refunds for products in discount. We always specify the material of our products, therefore we are not responsible for possible allergic reactions.

I ordered 2+ items, but only received one... where's my order?

Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.